Terms & Conditions — Mine d’Anges
Welcome to Mine d’Anges. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing or using minedanges.com, you agree to be bound by these Terms & Conditions.
Please read them carefully before placing an order.
These terms apply to all visitors, customers, and users of our website.
1. Company Information
Store Name: Mine d’Anges
Address: Rue du Marché aux Herbes 35, 1000 Bruxelles, Belgium
Phone: +32 488 67 01 82
Email: support@minedanges.com
2. Use of Our Website
By using our website, you agree not to:
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Violate any applicable Belgian or European Union laws
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Misuse, disrupt, or interfere with website functionality or security
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Copy, reproduce, or distribute website content without written permission
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Attempt unauthorized access to accounts, systems, or data
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities carried out under your account.
3. Product Information
We strive to provide accurate and up-to-date product information, including descriptions, sizes, colors, and materials.
Please note:
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Product colors may vary slightly due to screen settings or lighting
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Measurements are provided as guidance only
If you have questions before purchasing, our customer support team is always happy to assist.
4. Pricing & Payments
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All prices are displayed in Euros (€) and include VAT, unless stated otherwise
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Full payment is required before an order is processed
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Payments are handled through secure and trusted payment providers
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Prices may change at any time, but confirmed orders will not be affected
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We reserve the right to cancel or refuse an order if payment cannot be authorized or verified
5. Orders & Shipping
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An order confirmation email is sent after successful checkout
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Customers are responsible for providing accurate and complete shipping information
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Shipping costs, delivery times, and conditions are outlined in our Shipping Policy
Order Cut-Off Time
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Orders placed before 7:00 PM (CET) are processed the same day
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Orders placed after 7:00 PM (CET) are processed the next business day
6. Returns & Refunds
Eligible items may be returned within 14 days of delivery, in accordance with Belgian and EU consumer protection laws.
All returns must comply with our Return & Refund Policy, including:
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Items must be unused and in original condition
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Returns must be initiated within the stated timeframe
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Refunds are processed according to the policy
Incorrect or damaged items may be returned free of charge.
7. Exchanges
Exchanges for a different size or replacement item are subject to stock availability.
Please contact us before returning items for an exchange.
8. Cancellations
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Orders may be cancelled before shipment for a full refund
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Once an order has been shipped, cancellations are no longer possible
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Eligible items may still be returned after delivery in accordance with our return policy
9. Accuracy of Information
You agree to provide accurate, current, and complete information when placing an order.
Mine d’Anges is not responsible for delays, delivery failures, or additional costs caused by incorrect or incomplete customer-provided information.
10. Third-Party Services
We use trusted third-party service providers for:
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Payments
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Shipping and delivery
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Website hosting, analytics, and security
These providers operate under their own terms and privacy policies and are responsible for protecting your data.
11. Intellectual Property
All content on minedanges.com, including text, images, logos, and designs, is the property of Mine d’Anges.
Content may not be copied, reproduced, or used without prior written permission.
12. Limitation of Liability
Mine d’Anges is not liable for:
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Delivery delays caused by shipping carriers
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Technical issues beyond our reasonable control
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Events outside our control, including force majeure
This does not affect your statutory rights under Belgian and EU law.
13. Privacy & Data Protection
All personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be published on this page and will take effect immediately upon posting.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Mine d’Anges
Rue du Marché aux Herbes 35, 1000 Bruxelles, Belgium
Email: support@minedanges.com
Phone: +32 488 67 01 82
Business Hours:
Monday – Sunday: 10:00 AM – 8:00 PM (CET)
Order Cut-Off Time:
7:00 PM (CET)