Shipping Policy — Mine d’Anges
This Shipping Policy explains how orders from Mine d’Anges are processed, shipped, and delivered.
Our goal is to provide clear, transparent, and reliable shipping information so customers can shop with confidence, whether online or in-store.
Shipping Location
We currently ship within Belgium only.
Our focus is to provide fast, reliable, and dependable delivery to customers across the country.
Order Cut-Off Time
Our daily order cut-off time is 7:00 PM (CET).
Orders placed before 7:00 PM are processed the same day
Orders placed after 7:00 PM are processed on the next business day
Order Processing Time
Orders are processed within 1 business day after payment confirmation
Orders placed on weekends or public holidays are processed on the next working day
During busy periods, processing times may be slightly longer. If this happens, customers will be notified by email.
Once your order is shipped, you will receive a shipping confirmation email with tracking details.
Estimated Delivery Time
Delivery within Belgium usually takes 3–4 business days in total, including processing and transit time.
This timeframe includes:
Order processing: Up to 1 business day
Shipping transit: Approximately 1–3 business days
Delivery times may vary slightly due to:
Courier workload
Weather or traffic conditions
Delivery location
Peak shopping periods (sales or holidays)
Shipping Cost & Free Shipping Policy
- Free Standard Shipping: Available on all orders over $50.00.
- Flat Rate Shipping: A fee of $4.95 applies to all orders under $50.00.
- No Hidden Fees: We do not charge handling or surprise processing fees. Taxes are calculated at checkout based on your delivery address.
Tax Information
All prices on our website include VAT
Belgian customers will not be charged any additional customs or handling fees
Order Tracking
After your order has been shipped, you will receive:
A shipping confirmation email
Courier information
A tracking link to follow your delivery
Packaging & Handling
We take great care to ensure your items arrive in perfect condition:
Every order is inspected before shipping
Secure and durable packaging is used
Items are properly sealed and protected
Damaged or Lost Packages
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us within 3 days of delivery at:
Please include:
Your order number
Your full name
Clear photos (if the item is damaged)
We will investigate the issue and arrange a replacement or refund when appropriate.
Incorrect Address or Failed Delivery
Please ensure all shipping details are correct at checkout.
If a delivery fails due to incorrect or incomplete information:
The parcel may be returned to us by the courier
We will contact you to arrange reshipment
Additional shipping fees may apply
Mine d’Anges is not responsible for delivery issues caused by incorrect customer-provided information.
Late or Missing Deliveries
If your parcel is taking longer than expected:
Check your shipping confirmation email and tracking link
Contact the courier for updates
If the issue is not resolved, contact us and we will assist you promptly
Visit Our Store
You are always welcome to visit our physical boutique in Brussels and explore our collections in person:
Rue du Marché aux Herbes 35, 1000 Bruxelles, Belgium
Contact Information
Mine d’Anges
Rue du Marché aux Herbes 35
1000 Bruxelles, Belgium
Phone: +32 488 67 01 82
Email: support@minedanges.com
Business Hours:
Monday – Sunday: 10:00 AM – 8:00 PM (CET)