Return & Refund Policy — Mine d’Anges
At Mine d’Anges, we want every customer to shop with confidence and feel satisfied with their purchase. This Return & Refund Policy explains how you can return an item, request an exchange, or receive a refund for online orders placed through our website.
Our policy is designed to be clear, fair, and transparent, in full accordance with Belgian and EU consumer protection laws.
1. Return Eligibility Period
In accordance with Belgian and EU consumer law, you have the right to withdraw from your purchase and return your order within 14 days from the date you receive your items, without providing a reason.
To be eligible for a return or refund, items must be:
Unused, unworn, and unwashed
In their original condition and original packaging
With all original tags and labels attached
Free from stains, odors, or damage
Items that do not meet these conditions may not be accepted.
2. Return Shipping Costs & Fees
Defective or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, Mine d’Anges will cover all return shipping costs.
Once the issue is confirmed, a prepaid return label will be provided.
Change of Mind or Size Issues
If you wish to return an item due to a change of mind or sizing issue, return shipping costs are the customer’s responsibility.
Restocking Fees
We do not charge any restocking fees on returned items.
3. How to Start a Return
To initiate a return, please follow these steps:
Contact us at support@minedanges.com with your order number and reason for return
Once your request is approved, you will receive return instructions and the return address
Securely package the item and include proof of purchase
Send the parcel using a tracked shipping service for your protection
Please note that unauthorized returns may be delayed or refused.
4. Refund Process & Timeline
Once your return is received and inspected:
You will be notified by email of the approval or rejection of your refund
Approved refunds are issued to the original payment method used at checkout
Refund Timing
Most refunds are processed within 3–7 business days after inspection
In accordance with EU law, refunds will be completed no later than 14 days after receipt of the returned item
Processing times may vary depending on your bank or payment provider.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@minedanges.com.
Please include:
Your order number
Clear photos of the item
Photos of the packaging
We will review the issue promptly and arrange a replacement or refund at no additional cost.
6. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless defective:
Underwear, lingerie, and swimwear
Earrings and intimate accessories
Items returned in a non-sellable condition
Items without original tags or packaging
7. Exchanges
We accept exchanges for a different size or color, subject to stock availability.
Please indicate your preferred replacement item when contacting us to initiate the return process.
8. Contact Information
For any questions regarding returns or refunds, please contact us:
Mine d’Anges
Rue du Marché aux Herbes 35, 1000 Bruxelles, Belgium
Email: support@minedanges.com
Phone: +32 488 67 01 82
Business Hours:
Monday – Sunday: 10:00 AM – 8:00 PM (CET)